Santander Consumer Bank promotes an open and honest culture, so everyone can feel free to speak up. Our aim is to make sure that everything we do is Simple, Personal and Fair, guided by local law and regulation as well as by our internal rules.
To ensure that is the case, we have Canal Abierto, a channel where anyone linked to Santander Consumer Bank can confidentially and anonymously - if they wish to do so - report breaches of legal or internal regulations, financial and accounting irregularities of potential significance, according to the laws that govern our activities in Canada.
Canal Abierto is a multilingual telephone and Internet platform that is available 24 hours a day, seven days a week. The reception of the reports is managed outside the bank to ensure confidentiality and anonymity, where appropriate.
Online Reporting: Canal Abierto
Telephone Reporting: 1-844-252-1050
Canal Abierto shows the importance of upholding the law and promoting a culture of ethics, honesty and responsibility in all we do. Speak up about unethical, irresponsible and unfair conduct at our bank. #yourconductmatters
Canal Abierto does not have the functionality of Customer Service to deal with Customer Complaints. Our Customer Complaint Procedure can be found here.
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Santander is a trade name and a brand name/trademark used by Santander Consumer Bank, Canada, a wholly owned subsidiary of a foreign Bank, Banco Santander, S.A or its subsidiaries.